Terms & Conditions

All products are made to order using the dimensions, finishes and configurations approved by the customer. It is the customer's responsibility to ensure all measurements and specifications are correct. Once production has commenced, amendments may not be possible.

Our glass is premium toughened safety glass. Natural variations, including minor imperfections, subtle colour differences and reflections, are inherent characteristics of glass and do not constitute a fault.

Lead times are an estimate and may vary depending on specification, order volume and material availability. Whilst we aim to meet all quoted timescales, we cannot accept liability for delays outside of our control.

Unless otherwise agreed in writing, products are supplied for installation by others. We cannot accept responsibility for issues arising from incorrect installation, handling, storage or modification after delivery.

We warrant that our products will be free from manufacturing defects at the time of supply. This warranty does not cover damage resulting from misuse, accidental impact, improper installation, normal wear and tear or unauthorised alterations.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Each door is manufactured specifically for your project. Due to the bespoke nature of our products, items cannot be returned simply because they are no longer required or if incorrect measurements were provided.

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Frame finishes, glass colours and textures displayed on our website, brochures or samples are intended as a guide only. Actual colours and finishes may vary slightly due to lighting, screen settings and manufacturing processes.

Customers should inspect all goods immediately upon receipt. Any transit damage, shortages or discrepancies must be reported within 24 hours of delivery, accompanied by photographs where possible.

Full payment, or the agreed deposit, must be received before manufacture begins. Ownership of goods remains with CMB Signature Glass until payment has been received in full.

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Our liability shall be limited to the repair, replacement or refund of the affected product, at our discretion. Under no circumstances shall liability exceed the original purchase value of the goods supplied.

All imagery, product designs, technical drawings, branding and website content remain the property of CMB Signature Glass and may not be reproduced without written permission.